Shipping & returns

Australia only for now. International shipping may follow once the first batch has proven the product and the road-legality picture in other markets is clear.

• Free Express Post within Australia on orders of A$149 or more. Below that, a flat postage rate is shown in the cart before you pay.
• Free local pickup in Melbourne. The exact pickup location is shared once your order is confirmed.
• Orders are dispatched within 2–4 business days of payment clearing. You'll receive the Australia Post tracking number by email when it ships.
• Bank-transfer orders are dispatched once the transfer has cleared, usually 1–2 business days after you send it.

If a part arrives damaged, something is missing, or a manufacturing fault shows up, email hello@thegentlemansgear.com with your order number and a couple of photos (ideally within 7 days of delivery for transit damage).

• First option: spare parts, posted straight to you. Most issues are fixed at home in minutes with the right part, with no waiting for a return, a repair and a second delivery. The installation guide shows how.
• If you'd rather send the kit back, I'm happy to take it back for a repair, replacement or refund.
• For a genuine fault or transit damage, I cover the return postage. None of this limits your rights under Australian Consumer Law.

Change-of-mind returns are accepted within 14 days of delivery on kits that are unused and uninstalled, with all components. Kits that have been installed, modified or damaged during installation can't be returned for change of mind, but replacement parts are available at low cost — just ask.

• Return postage is at your cost.
• A 10% restocking fee is deducted from the refund.
• If the kit comes back with damaged packaging or missing items, the deduction is 30%.
• The refund goes to the original payment method once the kit has been received and checked.

These fees apply to change-of-mind returns only — never to a faulty part, transit damage or a wrong item sent by me.

If you damage a part while installing it, email me. Replacement parts are available at low cost, and the small custom covers ship with spares in the box.

Every parcel is sent with tracking. If tracking stalls, contact me and I'll chase Australia Post and sort out a replacement if the parcel is confirmed lost.